Adults Only
Bingo 101 is intended exclusively for individuals who are 18 years of age or older.
By accessing or using our platform, you confirm that you are legally eligible to participate and meet the minimum age requirement. Individuals under the age of 18 are strictly prohibited from creating an account or using any services available through Bingo 101.
Our platform is intended for eligible users in India. However, due to applicable laws and regulatory restrictions, our real-money gaming services are not available to residents of the following states and union territories:
It is your responsibility to ensure that accessing or using Bingo 101 complies with the laws applicable in your jurisdiction.
This Privacy Policy forms an essential part of our Terms & Conditions.
By registering an account, accessing the website, or using any Bingo 101 services, you acknowledge that you have read, understood, and accepted this Privacy Policy.
You also consent to the collection, storage, use, and processing of your personal information for the purposes described in this policy and in accordance with applicable legal requirements. If you do not agree with any part of this Privacy Policy or are unwilling to provide the information required to create and maintain your account, you should discontinue using our platform and refrain from registering.
1. Purpose of This Privacy Policy
We value your privacy and are committed to protecting the personal information you share with us. Any data collected through our App will be handled responsibly and in accordance with this Privacy Policy and all applicable laws and regulations.
To access certain features and services available on our platform (referred to throughout this Policy as the "App," "we," "our," or "us"), you may be required to provide personal information. This Privacy Policy explains how we collect, use, process, store, protect, and, where necessary, disclose your personal data.
We collect personal information only for legitimate business purposes, including but not limited to:
- Creating and verifying user accounts.
- Maintaining and managing user accounts.
- Processing deposits, withdrawals, and other transactions.
- Preventing fraud and ensuring platform security.
- Understanding user preferences and improving our services and user experience.
Our goal is to provide a secure and enjoyable gaming environment while maintaining the trust of our users. We process personal information in accordance with the principles of transparency, fairness, accuracy, data minimization, integrity, and confidentiality.
2. Information We Collect
Depending on your use of the App, we may collect the following categories of personal information:
This may include:
- Your account password.
- Financial information, such as bank account details, debit or credit card information, or other payment method details required to process transactions.
We may also collect the following information:
- Full name.
- Date of birth.
- Telephone or mobile number.
- Residential or mailing address.
- PAN details, where required by applicable laws.
- IP address and device information.
- Browser type, language preferences, and operating system.
- Date and time of your visits to the App.
- Referring website or source used to access our App.
- Photographs or images voluntarily submitted for testimonials, promotional activities, or other approved purposes.
- Any additional information that is classified as personal or sensitive personal information under applicable law.
3. User Consent
By creating an account and using our App, you consent to the collection, use, storage, and processing of your Sensitive Personal Information and other personal data for the purposes described in this Privacy Policy.
Access to your personal information is strictly limited to authorized employees, contractors, and service providers who require such access to perform their responsibilities on our behalf. We implement appropriate measures to ensure that your information remains protected and is handled confidentially.
You may withdraw your consent to our use of your personal information at any time by submitting a written request through our official customer support channels or designated email address. Please note that withdrawing your consent may affect our ability to provide certain services and could result in the suspension or termination of your account where the requested information is necessary for operating the App.
Notwithstanding the above, we may continue to use anonymized or aggregated information that cannot reasonably identify you for research, statistical analysis, service improvement, fraud prevention, and other legitimate business purposes.
If you voluntarily provide photographs, testimonials, or other promotional content for marketing purposes, you grant us a non-exclusive, royalty-free, and ongoing right to use, reproduce, publish, and display such content in connection with our promotional activities. We reserve the right to discontinue or remove such content at our sole discretion.
To improve our services and better understand how users interact with the App, we may use analytics tools, cookies, and similar technologies to collect anonymous usage statistics. The information gathered may be used to evaluate website performance, measure advertising effectiveness, enhance user experience, and support other legitimate operational purposes.
By registering an account and providing your email address, you agree to receive emails from us regarding account activity, security notifications, service updates, promotional offers, and other communications related to the App.
If you choose to participate in our referral program, you acknowledge that invitation emails may be sent to the individuals you refer on your behalf. These communications may identify your registered email address as the sender.
Where permitted, we may also access and temporarily store contact information that you voluntarily provide for the sole purpose of sending referral invitations, promotional messages, or similar communications.
To maintain service quality, improve customer support, and assist in resolving disputes or inquiries, telephone conversations between you and our Customer Support team may be monitored or recorded in accordance with applicable laws.
5. Privacy Protection for Minors
Our App and all related services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect, process, or store personal information from anyone under the age of 18.
If you are under 18, you must not register for an account, access, or use any of our services.
If you are a parent or legal guardian and believe that your child has provided personal information to us without your knowledge or consent, please contact our Customer Support team immediately. Upon verification, we will take reasonable steps to remove the relevant information from our records in accordance with applicable laws.
6. Disclosure of Information
We may disclose your Sensitive Personal Information or other personal data where such disclosure is necessary or permitted by law, including but not limited to the following circumstances:
- To comply with applicable laws, court orders, legal proceedings, or requests from government or regulatory authorities.
- To enforce our Terms of Service, this Privacy Policy, or other applicable agreements.
- To investigate, prevent, or respond to suspected fraud, illegal activities, security incidents, or technical issues.
- To protect the rights, property, or safety of our users, our App, our business partners, or the general public.
- To establish, exercise, or defend our legal rights where required.
Any disclosure of personal information will be limited to what is reasonably necessary for the relevant purpose and carried out in accordance with applicable legal requirements.
7. Limitation of Liability
This Privacy Policy is intended to explain how we collect, use, store, and protect your personal information. It does not create any contractual or legal rights beyond those expressly provided under applicable laws or our Terms of Service.
We reserve the right to update, modify, or replace this Privacy Policy at any time. Any changes will become effective upon publication within the App or on our website. Your continued access to or use of our services after such updates constitutes your acceptance of the revised Privacy Policy.
To the fullest extent permitted by applicable law, our liability relating to the collection, processing, or handling of personal information shall be limited to taking reasonable corrective measures, including updating, deleting, anonymizing, or removing personal information where appropriate.
Except where otherwise required by law, our total liability for any claim arising out of this Privacy Policy or the use of our services shall not exceed the maximum limitation of liability set forth in our Terms of Service.
8. Restricted Areas
Our services are available only to users who are legally permitted to participate in online cash games under the applicable laws of India.
You must not access or use our cash gaming services if:
- You are not legally authorized to conduct transactions in Indian Rupees through recognized banking channels in India.
- You are located in, or accessing the App from, a jurisdiction where participation in online cash games is prohibited or restricted by law.
- Your use of the App would otherwise violate any applicable local, state, or national regulations.
Residents of certain Indian states, including Andhra Pradesh, Assam, Odisha, Sikkim, Nagaland, and Telangana, are prohibited from participating in cash games offered through our platform due to applicable state laws. Users are solely responsible for ensuring that their use of our services complies with the laws of their place of residence and location.
If we determine that you have accessed or used the App from a restricted jurisdiction or otherwise violated these requirements, we reserve the right to suspend or permanently terminate your account, restrict access to our services, cancel your participation in cash games or tournaments, and withhold prizes, winnings, or refunds where permitted by applicable law and our Terms of Service.
9. Refund Policy
Refunds may be considered under the following circumstances:
- A payment has been successfully completed, but the credited funds are not reflected in your account.
- A technical issue or system failure prevents the App from providing its services for an extended period.
- You are charged more than once for the same transaction due to a payment processing error or technical malfunction.
If you believe you qualify for a refund, please follow these steps:
- Contact our Customer Support team via WhatsApp or email and provide a detailed description of the issue.
- Our support team will review your request and work with you to resolve the problem as quickly as possible.
- If the issue cannot be resolved through other means and your request meets our refund requirements, we will process the applicable refund.
Approved refunds are generally credited back to the original payment method or funding account within five (5) business days, although processing times may vary depending on your payment provider.
Refund requests may be declined under the following circumstances:
- The deposited funds have already been credited to your account and have been partially or fully used.
- More than three (3) days have passed since the original payment was made, unless otherwise required by applicable law.
- We determine that the account has been involved in fraudulent activity, abuse of promotions, cheating, or any conduct that violates our Terms of Service or adversely affects other users.
We reserve the right to investigate every refund request and make the final decision based on the facts of each case, our internal policies, and applicable legal requirements.
Your privacy matters. We are committed to protecting your personal information and ensuring a safe, secure gaming environment.
